Machine fault to resolution
A fault event becomes a dispatched, communicated, resolved case.
Field faults get coordinated by phone and email. Severity is judged inconsistently, the customer and the service manager are updated by hand, and the technician arrives without context.
From fault to context instantly
A reported fault resolves the affected machine and its owning site from master data, so responders start with the full picture.
Severity decides the path
A dispatcher triages the fault into one of four severity tiers, and the process routes accordingly.
The right people, the right message
Tier-appropriate updates reach the customer and the service manager automatically, in parallel.
Converging on one resolution
Every path converges on a single technician resolution step: one source of truth for the fix.
Faster dispatch, consistent severity handling, and no dropped communications between field, office, and customer.
4 tiers
of severity triageMaster data
machine & site lookupOne step
converged resolution