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Insights and operations playbooks.

Insights on service-delivery operations: orchestration, automation, AI agents, and running work end to end.

The Micro-Productivity Trap Is Real. Here's the Step That Gets You Out.
Robert Hein
Robert Hein · Jun 5, 2026
The Micro-Productivity Trap Is Real. Here's the Step That Gets You Out.

OpenAI and Bain researchers named the trap: task-level AI gains that never become business outcomes. The way out is process digitalization.

AI
Digitalization
Operations
Why 72% of AI projects fail, and what Gartner's research isn't telling you
Robert Hein
Robert Hein · May 29, 2026
Why 72% of AI projects fail, and what Gartner's research isn't telling you

Gartner found only 28% of AI use cases meet ROI expectations. Melanie Freeze identified the right symptoms. The root cause goes one level deeper than IT.

AI
Operations
Gartner
Is McKinsey's orchestration layer missing the one step that makes it work?
Robert Hein
Robert Hein · May 22, 2026
Is McKinsey's orchestration layer missing the one step that makes it work?

McKinsey identified the orchestration layer enterprise AI needs. The diagnosis is right, but the layer belongs in the process, not in ERP.

AI
Orchestration
McKinsey

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